Frequently Asked Questions

Q: What are your shipping policies?

We are so proud to offer free standard shipping for all orders placed with Stones of Heaven!

Our earrings are made to order, so please allow ~2 - 3 weeks for your purchase to arrive. Rest assured that we will try our best to get our earrings to you ASAP.

Orders are shipped on business days only (Monday-Friday, excluding national holidays).

Q: What are your return & exchange policies?

We want you to be 100% satisfied with your purchase and your online shopping experience overall. Customer satisfaction is an integral part of our commitment and this is reflected in our Returns Policy.

When you shop with us, you have the peace of mind in knowing that you have 10 days to change your mind. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Q: How do I take care of my jewelry?

Our handcrafted earrings are always made of the highest quality materials. Here are the care instructions for the precious materials used for your jewelry:

Sterling Silver

S925 Sterling Silver is an alloy made of 92.5% pure silver and 7.5% copper. It is a fine and soft material and is typically easy to bend.

Care: Remove your jewelry before exercising, washing your hands or showering. Always apply perfumes, creams and hair care products before wearing. To clean, polish gently with a silver cloth. Store in a safe, dry place when not worn.

Gold Vermeil

Gold vermeil pieces consist of a thick layer of genuine gold plating on top of sterling silver. Gold vermeil jewelry is more resilient in water than gold plated jewelry.

Care: Try to avoid contact with chemicals and water to extend the life span of your jewelry. Remove your jewelry before exercising, washing your hands or showering. Always apply perfumes, creams and hair care products before wearing. To clean, buff gently with a dry cloth. Store in a safe, dry place when not worn.

Jade Gemstones

Jade is highly valued for their beauty, longevity, and rarity. Our gemstones are 100% natural and genuine, thus the gems range in color and transparency. Each stone is different and can vary slightly lighter or darker. We try our best to secure stones as closely as possible in quality and color but cannot guarantee it will be identical to the one photographed.

Care: To keep gemstones clean and shiny, scrub lightly with a soft-bristled brush, warm water and detergent-free soap. Avoid chemicals or excessive temperatures when cleaning. Do not use jewelry cleaning solution as it may damage the gemstone. Store in a safe, dry place when not worn.

Q: Can I cancel or change an order?

You can cancel or update your order as long as it has not been shipped. We will try our best to accommodate any changes on your order. Please email us to cancel an order or update your order information.

Can't find an answer to your question?

Contact us at thestonesofheaven@gmail.com and we'll get back to you within 36 hours, guaranteed!